Located in Cambridge, ON
Job Full Description
Order Desk/Customer Service Representative
To support our dynamic growth we are looking for an Order Desk/Inside Sales Representative to work in our Cambridge office.
The Order Desk/Inside Sales representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with co-workers within the organization – sales, inventory management, warehousing and distribution, product specialists, and technical support.
Job Tasks:
- Using exceptional email and telephone skills, serve customers in the high technology industry by providing timely and accurate product information to establish. maintain and advance the customer relationship
- Ensure customer orders are processed and filled per the customers’ requirements.
- Coordinate activity with inventory management, warehouse and distribution, factory production and accounts receivable
- Resolve product or service performance issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contribute to team effort through identification and effective implementation of process and system improvements as well as backup to other Customer Service Representatives.
- Prepare product and service performance reports by collecting and analyzing customer data.
Requirements:
- Minimum 3 years customer service experience in an office environment
- 1-2 years college or technical education; College degree desired
- Proficient in Microsoft Office Suite
- Previous experience with online ERP systems
- Experience with Dynamics D365 preferred
- Demonstrated ability to develop and maintain strong customer relationships by providing high customer satisfaction with superior service.
- Strong interpersonal and communications - verbal, written communication and active listening skills
- Demonstrated ability to anticipate and solve customer issues with a sense of urgency.
- Demonstrated ability to follow through, manage multiple accounts and provide sales support.
- Strong attention to detail, time management, and decision-making skills
- Ability to organize and manage multiple priorities
- Self-starter, self-motivated and consistent performer at a high level.
• Thrive in a fast-paced work environment while maintaining a positive attitude.
Cambridge, ON
2059
900 Jamieson Parkway
Unit B
Cambridge, ON N3C 4N6
Apply Now Email Us