AP196
Located in Pickering, ON
Pay: $20-25
Job Full Description
Our Pickering client, an established Sales and Service provider of assistive, mobility, and medical devices, is looking for a Customer Care Manager to join their team!
Benefits to you:
- Evaluation Hire (Temporary to Permanent)
- Full Time Hours
- Established company with over 15 years in business
- Great team culture and environment
- A chance to work with a growing company with the opportunity to succeed
- Training provided
Responsibilities:
- Answer incoming phone calls and online inquiries regarding in-home consultations promptly
- Build rapport with current and potential customers
- Coordinate and schedule installation appointments with technicians based on customer needs
- Process invoices and handle customer payment transactions
- Use company software to enter all customer interactions and respond quickly and professionally to customer issues or concerns
- Monitor company social media accounts (Facebook, Instagram, LinkedIn) and respond to questions, comments, and messages
- Create and schedule engaging posts highlighting products, services, and customer success stories
- Monitor and track inventory levels of office supplies and materials
- Perform other tasks that may be assigned
Qualifications and Skills:
- 2-3 years of Customer Service and Client Relations experience
- 2-3 years of Administrative experience
- Proficient in MS Office (Excel, Word, Outlook)
- Comfortable using Social Media platforms (Facebook, Instagram, LinkedIn)
- Excellent communication skills (written and verbal) with professional demeanor
- Strong attention to detail, organizational, and time management skills
- Genuine passion for helping others and providing great service
Bonus Qualifications:
- Experience managing business social media accounts (asset)
- Experience in Digital Marketing (asset)
- Ability to handle a variety of high-pressure situations and work independently
Compensation and Hours:
- Monday to Friday: 9:00am to 5:00pm
- Pay Rate: $20-25 per hour
Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
Pickering, ON
2920
1099 Kingston Road
Suite 261
Pickering, ON L1V 1B5
Apply Now Email Us