AP165
Located in Pickering, ON
Pay: $32.97 - $35.16
Job Full Description
Our Pickering client, a leading international manufacturer and distributor of agriculture machinery, is looking for a Bilingual Customer Service Specialist to join their team!
Benefits to you:
- 1 Month Contract (Potential for Extension)
- Full Time Hours
- Established company with over 45 years in business
- Opportunity for growth and advancement
- Family oriented team culture
Responsibilities:
- Provide bilingual (English & French) support to dealers and retail customers
- Respond to inquiries (payout requests, insurance, sales programs)
- Provide online training to dealers via online system
- Finalize, verify, and book retail finance contracts
- Troubleshoot system issues and educate dealers on policy and process requirements
- Review and update incoming contracts for accuracy, missing information, and booking details
- Verify Pre-Authorized Payment (PAP) information
- Complete various administrative functions (sorting, filing, data entry)
- Receive, sort, and process incoming mail, changes of address, and account updates
- Support and liaise with other departments (retail, finance, credit, legal, etc.)
- Follow up on cancelled insurance policies and obtain updated insurance information
- Collaborate with internal teams to enhance communication flow and customer satisfaction
- Perform other tasks that may be assigned
Qualifications and Skills:
- Must be fluent in English and French (verbal and written)
- 2-3 years of Bilingual Customer Service experience
- Experience using AS400 system and DealerLink
- Proficient in MS Office (Excel, Word, Outlook)
- Excellent attention to detail and multi-tasking skills
- Good time management and organizational skills
Bonus Qualifications:
- Experience using AS400 system and DealerLink (asset)
- Ability to handle a variety of high-pressure situations and work independently
- Must have pleasant telephone demeanor
Compensation and Hours:
- Monday to Friday: 8:30am to 4:30pm
- Pay Rate: $32.97 – $35.16 per hour
Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
Pickering, ON
2920
1099 Kingston Road
Suite 261
Pickering, ON L1V 1B5
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