AP166
Located in Pickering, ON
Pay: $66,000 - $72,000
Job Full Description
Our Pickering client, a leading international manufacturer and distributor of agriculture machinery, is looking for a Bilingual Customer Service Specialist to join their team!
Benefits to you:
- Direct Hire (Permanent)
- Full Time Hours
- Established company with over 45 years in business
- Opportunity for growth and advancement
- Family oriented team culture
Responsibilities:
- Provide bilingual (English & French) collections support to customers
- Collect and manage an assigned portfolio of delinquent retail accounts
- Communicate with customers and dealers via phone and email to resolve past-due balances
- Negotiate payment arrangements to bring accounts up to date
- Complete loss-prevention activities (skip tracing, field chasing, and settlement support)
- Maintain accurate customer information and detailed notes in the collections system
- Review accounts and analyze discrepancies in documentation
- Manage returned payments, calculate and apply fees, and process credit card transactions
- Communicate with dealerships regarding delinquent accounts
- Issue demand letters (14/20/30-day) in accordance with provincial legislation
- Ensure pre-authorized payment (PAP) data is updated accurately
- Support filing of claims for bankrupt customers
- Recommend restructuring or refinancing options to customers
- Coordinate with dealers and bailiffs on repossessed assets
- Perform other tasks that may be assigned
Qualifications and Skills:
- Must be fluent in English and French (verbal and written)
- 2-3 years of Bilingual Collections experience
- Proficient in MS Office (Excel, Word, Outlook)
- Must have strong negotiation skills
- Excellent attention to detail and multi-tasking skills
- Good time management and organizational skills
Bonus Qualifications:
- Experience in Construction or Agriculture industry (asset)
- Ability to handle a variety of high-pressure situations and work independently
- Must have pleasant telephone demeanor
Compensation and Hours:
- Monday to Friday: 8:30am to 4:30pm
- Salary: $66,000 - $72,000 per annum
Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.
Pickering, ON
2920
1099 Kingston Road
Suite 261
Pickering, ON L1V 1B5
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