Located in Pickering, ON
Pay: $$20-22
Job Full Description
Our client, an established Sales and Service provider of assistive, mobility, and medical devices, is looking for a Customer Care Manager to join their team!
Benefits to you:
- Evaluation Hire (Temporary to Permanent)
- Full Time Hours
- Established company with over 15 years in business
- Great team culture and environment
- A chance to work with a growing company with the opportunity to succeed
- Training provided
Responsibilities:
- Answer incoming phone calls and online inquiries regarding in-home consultations promptly
- Build rapport with current and potential customers
- Coordinate and schedule installation appointments with technicians based on customer needs
- Process invoices and handle customer payment transactions
- Use company software to enter all customer interactions and respond quickly and professionally to customer issues or concerns
- Monitor company social media accounts (Facebook, Instagram, LinkedIn) and respond to questions, comments, and messages
- Create and schedule engaging posts highlighting products, services, and customer success stories
- Monitor and track inventory levels of office supplies and materials
- Perform other tasks that may be assigned
Qualifications and Skills:
- 2-3 years of Customer Service and Client Relations experience
- 2-3 years of Administrative experience
- Proficient in MS Office (Excel, Word, Outlook)
- Comfortable using Social Media platforms (Facebook, Instagram, LinkedIn)
- Excellent communication skills (written and verbal) with professional demeanor
- Strong attention to detail, organizational, and time management skills
- Genuine passion for helping others and providing great service
Bonus Qualifications:
- Experience managing business social media accounts (asset)
- Experience in Digital Marketing (asset)
- Ability to handle a variety of high-pressure situations and work independently
Compensation and Hours:
- Monday to Friday: 9:00am to 5:00pm
- Pay Rate: $20-22 per hour
Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities. Applicants are advised that artificial intelligence tools may be used to support initial screening based on key words and minimum qualifications. Express provides reasonable accommodation throughout the recruitment process upon request. This posting and any associated applicant information will be retained for three years in accordance with provincial regulations.
Pickering, ON
2920
1099 Kingston Road
Suite 212
Pickering, ON L1V 1B5
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