Located in St. Catharines, ON
Pay: $22.00/hour
Job Full Description
About the Role
Express Employment Professionals – St. Catharines is seeking multiple dedicated Bilingual Donor Service Representatives to support our client’s mission-driven call centre team. In this role, you will handle inbound donor calls, verify donor information, and provide exceptional customer service that contributes to long-term donor relationships and meaningful charitable impact.
Key Responsibilities
- Answer inbound donor calls promptly and professionally.
- Verify donor information with accuracy and confidentiality.
- Tend to daily inbound and donor-related calls while following established scripts and guidelines.
- Manage donor concerns effectively to support donor retention and long-term giving.
- Maintain strong knowledge of supported charities, as well as quality and compliance standards.
- Accurately handle inquiries and payments over the phone, including credit card data entry.
- Navigate multiple computer screens, portals, and internal software efficiently.
- Address questions and resolve concerns with clarity, empathy, and professionalism.
Requirements
- Fluent in English and French - both written and conversational
- Strong phone etiquette and customer service skills.
- 1–2 years of experience in a call centre, fundraising environment, or a strong CSR/office-based customer service role.
- xcellent verbal communication and active listening skills.
- Ability to multitask, work under pressure, and thrive in a fast-paced environment.
- Self-motivated, proactive, and goal oriented.
- Comfortable with extended periods of sitting, desk work, and computer use.
- Proficiency with MS Office Suite, AI tools, and internal software systems.
Shifts
- Monday to Friday 12:00 noon to 8:00pm OR 4:00pm - Midnight
- Saturdays and Sundays - 11:00am - 7:00pm OR 1:00pm - 9:00pm *Position requires working 2 weekends/month
Wage
$22.00/hour
Benefits
- Comprehensive health benefits packages.
- Monthly company-wide social and milestone celebrations.
- Group auto and home insurance options.
- Access to discount codes for various stores and Toronto attractions (including ROM, CNE, and Canada’s Wonderland).
- Opportunities for internal advancement and career growth.
Interested applicants are encouraged to apply today through Express Employment Professionals – St. Catharines. Join a team where your communication skills make a meaningful difference!
4 Easy Ways to Apply
Give us a call - 905-687-9595 - to speak with our recruitment team!
Email your resume to: jobs.stcatharineson@expresspros.com
Submit your application online on www.expresspros.com/stcatharineson
Visit our local office at 436 Vansickle Rd Unit 11, St. Catharines, ON L2S 0A4
Express can help you find a job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
About Express
Express Employment Professionals work with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. And, as one of the leading staffing agencies in the U.S., Canada, South Africa, Australia, and New Zealand, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.
Saint Catharines, ON
2811
436 Vansickle Road
Unit 11
Saint Catharines, ON L2S 0A4
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