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Service Advisor$22/hr May 11, 2026

Located in Whitby, ON

Pay: $22/hr

We are recruiting for a Service Advisor for a client in the Whitby area.

What You'll Do:

Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
Clearly explain the work completed and upcoming maintenance needs, so customers leave informed and confident.
Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
Review work in progress and open repair orders to make sure everything is running on time and to standard.
Accurately diagnose and document customer concerns to ensure technicians have clear direction.
Take on additional projects or tasks as needed to support your team and grow your skills.

What You Bring:

Previous experience as a Service Advisor within the automotive industry
Strong verbal and written communication skills to connect with both customers and team members.
Valid Ontario Class ‘G’ Driver’s License.
Previous experience in customer service roles with a passion for delivering standout experiences.
Proficiency in PBS would be considered an asset
Ability to use communication technology including chat and text

Whitby, ON
2952
701 Rossland Road East
Suite 204
Whitby, ON L1N 8Y9