Located in Windsor, ON
Pay: $60,000.00 per year
Job Full Description
Hospitality-Focused Retail Organization | Cannabis Industry
Our client is a growing, hospitality-driven retail organization with multiple locations across Southwestern Ontario. As the business continues to mature and scale, they are seeking a Recruitment & Retention Manager to lead talent acquisition, training, and long-term employee engagement across their stores.
This is a highly visible, hands-on leadership role for someone who is passionate about people, culture, and delivering meaningful guest experiences. This is not a traditional desk-based HR role; the successful candidate will be deeply embedded in the business and regularly present in-store.
Company Culture
- Cannabis retail meets genuine hospitality
- Customers are guests, never just transactions
- Staff are educators and relationship builders, not order takers
- The organization values curiosity, care, inclusion, and respect
- There is a strong commitment to de-stigmatizing cannabis retail and treating it as a legitimate industry
Key Responsibilities
1) Talent Acquisition & Recruitment
- Lead full-cycle recruitment from intake through hire
- Develop and execute recruitment strategies aligned with company culture and values
- Identify and attract hospitality-driven, relationship-focused candidates
- Partner closely with senior leadership on hiring decisions and workforce planning
2) Training & Development
- Design, implement, and manage onboarding and continuous training programs
- Coach, retrain, and develop employees at all stages of tenure
- Address motivation and engagement challenges through structured development initiatives
- Maintain training tools including SOPs, manuals, assessments, and review frameworks
- Support the implementation and optimization of a digital and/or gamified Learning Management System (LMS)
3) Retention, Engagement & Culture
- Drive employee retention and engagement strategies across all locations
- Act as a culture champion and visible leader within the stores
- Support internal mobility and role rotation to maintain engagement
- Foster collaboration and team building across locations
Role Environment
- Approximately 50% in-store / 50% office-based
- Hands-on training approach - learning happens on the floor, not just in manuals
- Embedded member of the senior leadership team
- Regular travel between locations (not all at once)
Ideal Candidate Profile
- Minimum 5 years of recruitment experience
- Hands-on experience in training and development
- Background in retail and/or hospitality-driven environments
- Strong interpersonal, leadership, and coaching skills
- Comfortable leading and engaging a diverse workforce
- Experience working with digital HR systems and LMS platforms
- Knowledge-based leadership style (expert-led rather than directive)
- Genuine relationship with cannabis and belief in it as a legitimate consumer product
Technology & Systems
- Experience working with HRIS platforms
- Comfortable using Google Workspace for documentation and collaboration
- LMS experience or strong aptitude to learn and optimize digital platforms
Education
- Bachelor’s degree in Human Resources or a related field required
Work Schedule & Compensation
- Approximately 40 hours per week (overtime paid if required)
- Availability required from 11:00am – 7:00pm a minimum of two to three days per week; scheduling flexibility is available
- Salary starting at $60,000 annually, commensurate with experience
Windsor, ON
1418
2885 Lauzon Parkway
Suite 118
Windsor, ON N8T 3H5
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