SPY56
Located in Lacombe, AB
Pay: 40,000-55,000
Job Full Description
Position Title: Reception and Customer Service Specialist
Job Summary: The position will include:
Reception & Office Support
· Serve as the first point of contact for visitors and callers, greeting guests professionally, identifying the nature of incoming calls, and directing them to the appropriate staff using a multi-line phone system
· Maintain a clean and organized reception area; manage office supply and general purchasing tasks, including monitoring inventory levels and placing orders as needed
· Prepare conference rooms for meetings, ensuring required materials and refreshments are in place
· Contribute to internal organization by maintaining phone directories, customer contact lists, e-filing, training materials, and standard operating procedures (SOPs)
Customer Service
· Build strong communication skills by responding to customer inquiries via phone and email, while accurately processing order documentation using SAP Business One, Asana, and Shopify
· Gain experience in inventory coordination by checking stock levels, retrieving module/programming details, while ensuring timely updates to customers
· Collaborate with the Technical Customer Service and Production Teams to resolve product-related inquiries and ensure accurate and informed communication with customers
· Support logistics by coordinating customer returns with the Shipping Department
· Handle end-to-end order processing for Shopify and select customer accounts. This includes forecast updates, internal team collaboration, scheduling, and follow-ups, while delivering proactive, solution-focused customer support.
Why This Role is Great for Your Career:
This position offers hands-on experience in client communication, service coordination, and order fulfillment. It's ideal for someone looking to grow into future roles such as Customer Service Specialist or Customer Account Manager, with opportunities to build expertise in client care, product knowledge, and service excellence.
Position Hours:
Full time, in office position
Monday to Friday 8:00 AM to 5:00 PM
*Fridays have seasonal variations
Location: Lacombe, Alberta
Position Opening Date: Currently open and accepting applications
Compensation: Annual compensation will range from $40,000 - $55,000 depending on applicant experience, credentials, and performance.
Our Values:
· Honesty - We search for those that act off principle rather than emotion. Honest and upright in all ways.
· Endurance - We need those who are strong in character. The ones who are not intimidated by challenge.
· Innovation - We ask for those that object to mediocrity and embrace innovation through ideas and actions.
We are looking for like minded people to join our team.
Red Deer, AB
2830
4919 59th Street
Unit 270
Red Deer, AB T4N 6C9
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