CAS01
Located in Red Deer, AB
Pay: 80,000-100,000
Job Full Description
Position Overview:
The Air Team Manager oversees the daily operations of the Air Department, ensuring the smooth and efficient delivery of air travel services to
clients. This role requires strong leadership, in-depth industry knowledge, and a proactive approach to workflow management, team
development, system integration, and client satisfaction. The Air Team Manager will be responsible for supervising a team of air coordinators
and agents, managing ticketing systems (Sabre, TRAMS), overseeing compliance with financial and regulatory standards (e.g., BSP), and
implementing best practices for operational excellence.
Key Responsibilities
· Provide hands-on supervision, training, and mentorship to the Air Team staff (coordinators/agents).
· Develop work schedules, assign daily tasks, and manage team workload to meet performance standards.
· Conduct regular team meetings to provide updates, set goals, and reinforce policies and procedures.
· Foster a positive, collaborative, and client-focused work environment.
· Monitor daily Sabre and TRAMS interfaces to ensure accuracy in data processing and accounting integration.
· Oversee and review weekly Bank Settlement Plan (BSP) reporting and compliance, including reconciliation of ticketing and refunds.
· Ensure proper queue (Q) management in Sabre for multiple pseudo city codes (N155 & GW6A), including change management and
quality assurance.
· Process and manage airline-related expenses in accordance with contractual terms, policies, and carrier-specific regulations.
· Maintain and track airline-issued credits (e.g., unused tickets, EMDs), ensuring timely application and resolution.
· Oversee email communications and client interactions to ensure timely and professional service delivery.
· Implement and maintain quality control procedures for ticketing, invoicing, and documentation.
· Stay up to date on IATA, airline, and GDS regulations, ensuring team compliance and training as needed.
· Manage internal audits and collaborate with accounting on reconciliation issues or discrepancies.
· Support high-priority or escalated client issues and travel disruptions as needed.
· Serve as a liaison with airline partners and technology vendors to resolve system or ticketing issues.
· Support sales or account management teams with air-related technical input or client-specific requests. Onboard and train new team
members on systems, policies, and best practices.
· Identify training needs and develop tailored plans to upskill the team in technology, customer service, and compliance.
· Coordinate participation in supplier training sessions, webinars, and industry certifications.
· Primarily office-based or hybrid, with some flexibility for remote work.
· Occasional global travel may be required for conferences, vendor meetings, or team events with a Valid Canadian Passport.
· Emergency First Aid Certificate (company Paid)
· Standard business hours with occasional after-hours availability for escalations or urgent issues
PREFERRED QUALIFICATIONS
5+ years of experience in corporate or leisure travel, with at least 2 years in a supervisory or management role, or as approved by the Chief
Executive Officer. A certificate or diploma in Travel and Tourism, Tourism and Hospitality Management, or completion of industry-recognized
IATA courses is considered a strong asset. Professional certifications such as Certified Travel Associate (CTA), Certified Travel Counselor
(CTC), or equivalent are also highly valued. Expert-level proficiency in Sabre GDS; experience with TRAMS or similar back-office systems
required. Strong understanding of BSP processes, IATA regulations, and airline contract management. Excellent leadership and team-building
skills. Strong organizational, analytical, and problem-solving abilities. Exceptional communication and interpersonal skills. Proven ability to
manage change, prioritize tasks, and meet deadlines in a fast-paced environment. Experience managing remote or hybrid teams. Familiarity
with CRM systems and reporting tools. Knowledge of airline commission structures, net fares, and consolidator relationships. Project
management skills and experience in process optimization. Conflict resolution and performance coaching abilities.
Red Deer, AB
2830
4919 59th Street
Unit 270
Red Deer, AB T4N 6C9
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