Located in Guelph, ON
Pay: 24.5
Job Full Description
Bilingual Order Desk Agent (French/English) – $24.50/hr
6–9 Month Contract |Onsite | Guelph, ON
Express Employment Professionals – Guelph is recruiting on behalf of our amazing Guelph client for a Bilingual Order Desk Agent.
This is a 6–9 month contract position covering a leave of absence. In this role, you will support franchise partners across Canada by providing bilingual customer service (French & English), assisting with order processing, product inquiries, and operational support.
If you have a call center or customer service background and enjoy problem solving and helping people, this is an excellent opportunity to join a professional and supportive team.
Compensation: $24.50 per hour
Training Period (3–4 weeks):
Monday – Friday
9:00 AM – 6:00 PM
Rotating Continental Shift After Training:
7:00 AM – 7:00 PM
Work Schedule: Week 1
Monday, Tuesday, Friday, Saturday, Sunday
Week 2
Wednesday & Thursday
Key Responsibilities
- Respond to inbound and outbound calls from franchisees in both French and English
- Process replacement orders, add-on orders, credits, debits, and vouchers
- Assist with 3PL order processing and order tracking
- Support franchisees by locating item codes, providing pricing, and answering product inquiries
- Investigate missing invoices and order discrepancies
- Maintain accurate documentation of customer interactions and transactions
- Escalate complex inquiries to the appropriate departments when required
- Deliver a professional, friendly, and efficient customer service experience
Qualifications
- Fluent in French and English (required)
- Previous call center or customer service experience
- Strong communication and interpersonal skills
- Excellent problem-solving and multitasking abilities
- Detail-oriented with strong organizational skills
- Ability to remain calm and professional in a fast-paced environment
- Proficiency with Microsoft Office
- Experience with SAP or ERP systems is considered an asset
What We Offer
- Competitive pay: $24.50/hour
- In office
- Opportunity to work with a well-established organization
- Supportive and collaborative team culture
- Valuable experience in a dynamic customer support environment
- Build your experience!
Job Type: Contract
- Contract Length: 6–9 months
- Work Location: Onsite/In Office – Guelph
How to Apply:
Interested candidates are encouraged to apply through Express Employment Professionals Guelph. Apply online or call 519-821-4275 or email resume to jobs.guelphon@expresspros.com
Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.
Guelph, ON
3353
45 Speedvale Avenue East
Suite 100
Guelph, ON N1H 1J2
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