Job Summary
We are seeking a motivated and detail-oriented Bilingual Sales Coordinator to join our client in the Hamilton area! The ideal candidate will play a crucial role in supporting our sales operations, enhancing customer relationships, and driving business development initiatives. This position requires strong communication skills, a background in sales, and the ability to work collaboratively with various departments to achieve sales objectives.
Essential Duties and Responsibilities
- Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales.
- Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
- Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
- Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
- Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
- Assist in business system database cleanup and ongoing maintenance
- Pro-actively develop new business through outgoing customer calls and other means
BONUS/COMMISSION PLAN
- This position will be compensated via the Sales Bonus program, an existing automated program having the following key components
- Minimum of 20 quotes per day must be entered
- Commission payout factor based on average customer satisfaction survey rating ranging from zero – 3 where three means “Excellent.”
- Commissions paid on sales achieved; commission amounts are increased when customer cash payment is received in a timely manner and reduced if payment is not received in a timely manner
- Commission amounts are fully disclosed and updated regularly for all participants on a public “commission board”
- Commissions are paid after the close of the month for the activity within the month
- For new hires the commission program begins AFTER 90 days (i.e. commission will not be paid for activity during the training/probationary period.
Employee Evaluation Summary
- Employee will be evaluated on quantitative productivity levels regarding number of sales that result from actions, number of items processed/followed-up and related activity.
- The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:
- Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
- Monthly reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
- Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.
METRICS
- Minimum of 20 transactions per day is required
- Minimum of five outbound calls per day is expected, this is to be handed in to your Team Leader on a daily basis.
- If working the late shift, a minimum of 7-10 calls is expected for that day.
Knowledge & Skills Required
- Strong Computer proficiency
- Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
- Ability to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills
- Ability to sell
- Must be able to speak and write English and French
WORK SCHEDULE
The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company. The schedule will generally be an 8-hour period between the hours of 8:00am and 7:00pm, Monday through Friday with one-hour break. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.