Job Overview
As an Outside Parts Sales Representative, you will be responsible for selling heavy duty truck parts and components to existing customers, while also seeking out new potential customers. You will promote our client's various departments by delivering exceptional customer service to all that you encounter. You will spend most of your time on the road visiting customers, with a small percentage of your time spent in the office.
Responsibilities
- Sell heavy duty truck parts, components and service (maintenance and repairs) by interacting with established customers and developing new customer prospects.
- Advise customers of product information and Company specials.
- Keep up-to-date on all new products.
- Ensure customer quotes are competitive and accurate.
- Assist on the parts counter when required.
- Operate a vehicle in a safe, courteous and efficient manner.
- Deliver exceptional customer service to all that you encounter, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
- Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
- Keep customers updated by phone as to the progress of their special orders.
- Oversee the On Command connection systems at customers’ place of business.
- Obtain leads for new and used truck sales, as well as Fieldworks equipment.
- Complete the online training as assigned by International.
Experience
- Previous experience in dealership environments or retail sales is highly preferred.
- Familiarity with automotive repair processes is a plus.
- Proficiency in CMMS (Computerized Maintenance Management Systems) is advantageous.
- Bilingual or multilingual candidates are encouraged to apply, enhancing communication with diverse clientele.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, are essential for success in this role.
- A solid understanding of marketing principles related to sales management is beneficial.
- Basic math skills are necessary for handling transactions accurately. Join our team as an Outside Sales Representative and take your career to the next level while contributing to our mission of delivering top-notch products and services to our valued customers.